Vishwakarma.ai
Sales Rep Guide · 03 — Recording Sessions

Say it once, on the record.

Documents tell the rep what; recordings tell it why, and how you sound saying it. Three sessions do the job — the founder pitch, the product walkthrough, and an objection-handling drill. Each has a ready-to-read prompt list. Just press record and work down.

§1Recording basics

Gear & setting

A modern phone or laptop mic is enough. Quiet room, no background music, mic close. For a screen demo, use your call platform's own recording. Audio clarity beats video polish.

Keep takes short

Aim for the times below, and stop rather than ramble — a session that runs long becomes a second take, not a marathon file. Several focused recordings process better than one long one.

Convert audio to FLAC

Record however you like, then convert audio to FLAC before uploading — see the command below. Keep screen demos as mp4/mov/webm. Name files with speaker and month: 2026-03-founder-pitch.flac.

Don't over-edit

Trimming dead air at the ends is fine; splicing the middle isn't. A clean, honest take is what you want — the rep learns from how you actually explain things, stumbles and all.

# one file → mono 48 kHz FLAC (ideal for speech)
ffmpeg -i session.m4a -ac 1 -ar 48000 -c:a flac session.flac

# pull just the audio out of a demo screen-recording
ffmpeg -i demo.mp4 -vn -ac 1 -ar 48000 -c:a flac demo-audio.flac
A word on consent

If anyone other than you is on a recording — a teammate, your best salesperson playing the skeptic — have them say their name and that they agree to be recorded for training your rep, at the very start. One line: "I'm [name], and I agree to this recording being used to train the sales rep." Then begin.

§2Session 1 — The founder pitch

The story only you can tell. Speak as if to a customer who just asked "so what is this, really?" — plain, honest, no marketing gloss. Say numbers and dates out loud. This is where the rep gets its conviction and its sense of why the product exists.

Founder pitch — prompts~15 min · 8 prompts
  1. In two sentences, what is this product and who is it for? The rep will fall back on this whenever it needs a clean one-liner. Make it sharp.
  2. What problem were you living with that made you build this? Tell the specific moment.
  3. How did people cope before your product existed — what did they use, and why did it fall short?
  4. What does your product do differently, and why does that matter to the customer?
  5. Who is this not for? Where do you honestly tell people to look elsewhere? Knowing the wrong-fit customer keeps the rep from overselling — high-value grounding.
  6. What's the one thing customers are most surprised by, in a good way, once they start?
  7. Where is the company headed — what are you building toward over the next year or two?
  8. If a customer trusted you with one sentence of advice before they buy, what would it be?

§3Session 2 — The product walkthrough

Screen-share and drive the product the way you would for a new customer. Narrate every click — say what you're doing, why, and what the customer should notice. Go in the order a real user would. This teaches the rep the actual flow, the right names for things, and where people stall.

Product walkthrough — prompts~20 min · 9 prompts
  1. Start at sign-up or first login. What's the very first thing a new customer does, step by step?
  2. Walk the single most common task end to end — the thing 80% of customers come to do. This is the flow the rep will explain most often. Be precise about the exact steps and button names.
  3. Point out the three features you most wish customers used more, and show each one.
  4. Where do people usually get confused or stuck? Show the spot and how you'd unstick them.
  5. Demonstrate one setup or configuration step that customers often ask for help with.
  6. Show how the product connects to other tools they might already use, if it does.
  7. What's a "power user" move — something advanced that delights people once they find it?
  8. Which buttons or settings should a new customer not touch yet, and why?
  9. Wrap up: what does success look like for a customer a month in?

§4Session 3 — Objection handling

Sit down with your best salesperson or support agent and have a colleague play a skeptical customer — pushing back, comparing to rivals, hunting for reasons to say no. Your expert answers naturally. This is the highest-value session: it teaches the rep how to hold its ground honestly, and where to gracefully hand off.

Have the skeptic actually voice each objection; your expert responds in their own words. Keep it real — if the honest answer is "that's a fair point, here's the trade-off," record that.

Objection handling — skeptic's prompts~20 min · 10 prompts
  1. "This looks expensive. Why does it cost what it costs?" Teaches value framing — and reinforces pointing at the live pricing page for exact numbers.
  2. "How are you different from [the obvious competitor]? Convince me."
  3. "We already use something for this. Why would we switch?"
  4. "What happens to my data? How do I know it's safe?" The answer must match your security statement from the What-to-Collect page — same words, no improvising.
  5. "What if it doesn't work for us — can I get my money back?" Record the true refund answer; this becomes a boundary the rep must state exactly.
  6. "I've heard your product can't do [X]. Is that true?"
  7. "This seems too complicated for my team. How hard is it really?"
  8. "Who else like us actually uses this? Prove it works."
  9. "I need [feature you don't have]. Deal-breaker?" Teaches the rep to be honest about gaps and hand off instead of bluffing.
  10. "I'm not ready to decide. What should I do next?"